Popular Articles
How do I reset my Support Portal access if I can't log in?
All Designated Support Contacts (DSCs) have been sent an invitation to new Support Portal at https://helpdesk.optiproerp.com If you are a DSC and your credentials are not working, you may reset your password using Forgot Password? Reset. This link ...
How to reach OptiProERP Support and Service Management
Need help from Support or Service Management? Here are your best options: IN-TICKET SATISFACTION SURVEY Rate your satisfaction while the ticket is still open: Every agent reply includes an option for you to share how you feel about the ticket while ...
How do I add or remove cc:s from my support ticket?
Overview Need to cc: others when you create a new support ticket? Or add / remove them after the ticket is created? Here's how: Add cc:s When submitting a ticket Type an email address in the Secondary Contacts (CCs) field and press enter. Do the same ...
NEW! Deployment Date field on Tickets
Have a ticket in Waiting for Patch Deployment status? Now you can see the Deployment Date you agreed to with Support. Where is it located? When you select a ticket to view, you can see the Deployment Date in the right-hand column of fields under the ...